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FAQ
Got questions?

Straight answers. No jargon.

Everything you need to know about working with Sparkbit — before you even send us an email.

Pricing & Packages
How much does a website cost?

Our packages start from R4,999 for a single-page Presence site, R15,000 for the full Authority website (up to 5 pages), and R40,000 for an Empire multi-page site with a custom design system. All prices are once-off — no hidden monthly fees unless you choose a retainer.

Are there any hidden costs?

No. The price we quote is the price you pay. The only additional costs are your domain name (typically R200–R500/year, registered separately) and any optional hosting upgrades beyond Cloudflare's free tier. We tell you everything upfront.

Do you offer payment plans?

Yes. We typically work on a 50% deposit to begin and 50% on completion before launch. For larger Empire projects, we can discuss a three-stage payment schedule. Reach out to discuss your situation.

Is there a monthly fee after launch?

No compulsory monthly fees. Your website is yours once it's live. We do offer an optional monthly retainer for ongoing updates, SEO monitoring, and content changes — starting from R1,500/month — but it's entirely your choice.

Process & Timeline
How long does it take to build my website?

The Presence (single-page) package takes 3–5 business days. The Authority package takes 7–14 days. The Empire platform takes 3–5 weeks. Timelines start once we have your content, logo, and feedback — so having these ready speeds things up significantly.

What do I need to provide to get started?

We need: your logo (or we can discuss brand identity as an add-on), any photos or images you want to use, your written content (what you do, your services, contact info), and your domain name details. We guide you through every step — you won't be left wondering what to do next.

How many revisions do I get?

Every package includes two rounds of design revisions. In practice, we rarely need more than one because we listen carefully upfront. Additional revision rounds can be added for a small fee if needed.

Do I need to be in the same city as you?

Not at all. We work with clients across South Africa and internationally — everything is handled online via email, WhatsApp, and video calls. We've never needed to be in the same room as a client to deliver outstanding work.

Design & Quality
Do you use templates?

Never. Every Sparkbit website is designed from scratch, specifically for your business. Templates look generic and every savvy client can spot one. You deserve better, and so does your business.

Will my website work on mobile phones?

Absolutely. Every website we build is designed mobile-first — meaning we design for small screens first, then scale up to desktop. We test on real devices across iOS and Android before anything goes live.

What's included in the website design service?

You get: custom visual design, clean semantic code, mobile-responsive build, SEO-ready markup, WhatsApp and email contact integration, fast Cloudflare hosting setup, SSL security certificate, and 30 days of post-launch support. Higher tiers add Google Analytics, brand identity guidance, and more pages.

Can you help with my logo and branding?

Yes. Brand identity is one of our core services. We can design or refine your logo, define your colour palette and typography, and create a simple brand guide so your business looks consistent everywhere. Ask us about adding brand identity to any package.

Technical & Hosting
Where is my website hosted?

We deploy all Sparkbit websites on Cloudflare Pages — one of the world's fastest global content delivery networks. Your site loads quickly for visitors whether they're in South Africa, Europe, or anywhere else. Hosting on the free tier costs you nothing.

Will my website rank on Google?

We build every site with SEO fundamentals baked in: clean semantic HTML, proper heading structure, meta descriptions, Schema markup, fast load times, and mobile optimisation. For the Authority and Empire packages, we also submit your site to Google Search Console. Ranking takes time, but the technical foundation will be solid from day one.

Can you add a contact form to my website?

Yes. Contact forms, WhatsApp click-to-chat buttons, email links, and Google Maps embeds are all available. We set them up, test them, and make sure every lead that lands on your site can reach you easily.

Can I update the website myself after launch?

We build sites in clean HTML/CSS — straightforward to edit with any text editor. For clients who prefer not to touch code, our monthly retainer option includes content updates handled by us. We'll discuss the best option for your situation.

Still have questions?

Let's just talk.

No sales pitch. Just an honest conversation about your project.

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